Terms & Conditions

Last Updated: November 16, 2025

Welcome to FoodieBaku. These Terms and Conditions ("Terms") govern your use of our website and gourmet food delivery services. By accessing our website or placing an order, you agree to be bound by these Terms.

1. Acceptance of Terms

By using FoodieBaku's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy and Cookie Policy. If you do not agree with these Terms, please do not use our services.

2. Service Description

FoodieBaku operates a gourmet food marketplace and delivery service in Baku, Azerbaijan. We provide:

• Online ordering platform for gourmet food
• Food preparation by professional chefs
• Delivery services to addresses within our service area
• Customer support and order management

3. Ordering and Payment

Order Placement

• All orders must be placed through our website order form
• You must provide accurate and complete information
• Orders are subject to acceptance and availability
• We reserve the right to refuse or cancel any order

Pricing

• All prices are listed in Azerbaijani Manat (AZN)
• Prices are subject to change without notice
• Delivery fees: Free for orders above 50 AZN, 5 AZN for orders below 50 AZN
• Final prices will be confirmed before order processing

Payment

• Payment is required at the time of delivery
• We accept cash and card payments
• All transactions are secure and confidential

4. Delivery

Delivery Areas

We deliver to most areas within Baku, Azerbaijan. Delivery availability is subject to location verification.

Delivery Times

• Standard delivery time: 30-45 minutes from order confirmation
• Delivery times are estimates and may vary during peak hours
• Operating hours: Mon-Thu 11AM-11PM, Fri-Sun 11AM-12AM

Delivery Requirements

• You must provide a valid delivery address
• Someone must be present to receive the order
• We are not responsible for orders left unattended at your request

5. Cancellation and Refund Policy

Cancellations

• Orders can be cancelled within 5 minutes of placement
• After preparation begins, orders cannot be cancelled
• Contact us immediately at [email protected] to request cancellation

Refunds

• Refunds are provided for incorrect or damaged orders
• Quality concerns must be reported within 1 hour of delivery
• Refunds are processed within 5-7 business days
• We reserve the right to verify all refund claims

6. Food Safety and Allergies

• We maintain strict food safety and hygiene standards
• Please inform us of any food allergies or dietary restrictions when ordering
• We cannot guarantee that our food is free from all allergens
• Cross-contamination may occur during preparation
• Customers are responsible for verifying ingredients if they have severe allergies

7. Intellectual Property

All content on our website, including text, images, logos, and design elements, is the property of FoodieBaku and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our written permission.

8. Limitation of Liability

To the fullest extent permitted by law, FoodieBaku shall not be liable for:

• Delays or failures in delivery due to circumstances beyond our control
• Indirect, incidental, or consequential damages
• Loss of profits or revenue
• Food allergies or reactions not disclosed to us in advance

Our total liability shall not exceed the amount paid for the order in question.

9. User Conduct

You agree not to:

• Provide false or misleading information
• Use our services for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Harass or abuse our staff or delivery personnel
• Place fraudulent orders

10. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Azerbaijan. Any disputes shall be subject to the exclusive jurisdiction of the courts of Baku, Azerbaijan.

12. Contact Information

For questions about these Terms and Conditions, please contact us: